In this section, you will find information and article materials on various topics to help you answer some questions you may have.
You will also find a Frequently Asked Questions section about counselling and services provided on Family Counselling.
If you can't find the answer to your question in this section, please use the contact form to ask a private question to the counsellor.
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Frequently Asked Questions
• What is counselling?
• Do I need counselling?
• For what issues can I get help?
• How will counselling help me?
• How does online counselling work?
• Who will do the counselling?
• What are the advantages of online counselling?
• What has to be discussed during the session?
• Is online counselling confidential?
• Are Family Counselling's services secure?
What is counselling?
〉 Counselling is a shared process between a patient and a counsellor which will flourish with shared efforts. The objective is to promote growth and maturity, while you improve in your day to day functioning and also improve in coping with your life. It’s a alliance where you find your space to process your experience and move ahead with a renewed sense of spirit.
Do I need counselling?
〉 Probably we all hesitate when we think about counselling. At the same time we might have several reasons to have it on our mind. There could be some obvious reasons for our grief or worry or mismanagement of our daily life. But at other times the reason for our overwhelming feelings might not be very obvious. Without even realising we might let our thoughts emotions and behaviour affects our day-to-day quality of life. Sometimes we might just show intense anger, irritability or sadness. Perhaps there could be feelings of loneliness or isolation. The time when these feelings interfere with our day to day goal or relationships we need help. It might be difficult to share these feelings with others as some might not understand, others may look down upon you or avoid you, family might further complicate your feelings by adding stress, you might feel ashamed or low on confidence when it comes to sharing with loved ones or there could be several other reasons.
For what issues can I get help?
〉 You can get help if you are going through a transitory phase of life like a change in role, job, city, new relationship; going through a rough patch in some aspect of your life like vocation, family, parenting, relationship; have all consuming or excessive worry/ anxiety; just need support, encouragement to navigate through and better manage your lifestyle i.e., personal or professional; intimacy, relationship or sexual adjustment issues; pregnancy and fertility concerns; adolescents or career anxieties; old age loneliness; or just to process your feelings and gain perspective on your experience in the presence of someone who is qualified, non judgmental, compassionate and believes in your potential. You can also find help for issues that are just effecting your day to day life and if you want to talk about a problem that is effecting your family or friends. For more information on the services provided, please visit the counselling services page.
How will counselling help me?
〉 Counselling helps you find someone - the family counsellor - who listens to what you are saying and as well as what you might not be saying, without judging you in an empathetic manner. Sometimes it is difficult to put our feelings in words and express them. The counsellor will help you see yourself in accordance with how you feel, think and behave, also how others see you. At the same time, he/she will work hard and believe in your potential to make changes and help you achieve what you want in your life. Sometimes finding someone who can understand us and believe in us makes experiences of life easier. Counselling will help you to maximize your individuality, freedom, self interest; at the same time it will help you develop self control. It will help you live your life in an involved committed and loving manner towards yourself and people around you. It will attempt to facilitate individual as well as social interests of the individual. So you have to make your choice. It definitely takes courage to accept that we all need help at some point in some way or another. Counselling will help you actively pursue both your long term goals as well as short term ones.
How does online counselling work?
〉 After registering on Family Counselling, and purchasing sessions via your personal account, you will be able to book an appointment at your prefered time and dates depending on available slots. You can also select your favorite mean of communication (phone call, video conference...). At the time of appointment, the counsellor will contact you. A counselling session usually lasts for 45-50 minutes. If required and if convenient for you, depending on the nature of the counselling, the counsellor might suggest you to have a video call on Skype or Gtalk for the subsequent session(s). For an efficient counselling therapy, you might need to repeat the same process for at least 8-10 sessions or more depending on many factors like the reasons due to which you required counselling, the way the counselling progresses, your readiness in terminating counselling, counsellors judgement, etc; It is also recommended that the gap between each session should not exceed 4 to 7 days. If you need to, you can also email your counsellor between each session or book an appointment before the scheduled ones in case you need to talk.
Who will do the counselling?
〉 All counselling sessions are conducted by Richa Khetawat, a trained Psychologist from Delhi University with over 10 years experience working with individuals, couples, parents as well as adolescent and children. The counsellor was trained in various cognitive behaviour therapies as well as behavioural approaches to counselling and uses a combination of the same while tailoring the sessions to individual patient needs. For more information, please check the counsellor's profile.
What are the advantages of online counselling?
〉 Unlike other forms of counselling, phone/e-counselling is potentially free from certain constraining factors that affect conventional in person counselling, like place, time, duration, and cost, making this form of counselling more accessible for a number of people who would be unable to attend the conventional in-person counselling method. It also provides a degree of anonymity and confidentiality that is comforting to some callers, reducing the intimidation that some people may feel at the prospect of seeking treatment with a traditional in-person counselling and encouraging disclosure.
What has to be discussed during the session?
〉 You can disclose as much as you want to your counsellor. There will be no force on you if you do not wish to disclose any particular information. Counselling will move ahead as per your comfort level. It starts with asking general questions about how have you been feeling lately, about your past, family, friends, structure of your day, etc; It will slowly move to specific issues that come out as a pattern and seems to be effecting your experiences. At the same time for effective counselling experience its ideal to be honest with your counsellor.
Is online counselling confidential and how can I hide from my relatives the fact that I am using your services?
〉 Yes, Counsellors are trained to maintain confidentiality. Confidentiality is the basis of a patient-counsellor relationship. A true and qualified counsellor will never disclose your demographic or personal details to anyone including your family members even if they are also in couple or family counselling along with you. You should begin counselling with an open mind and with trust in the counsellor and the process, if the alliance works gradually trust will deepen and you can disclose more information. Moreover, to protect further your privacy, any payment transactions made on our website will not appear in your bank statement as "Family Counselling India". They may appear under the name of our ebooking platform provider. So neither your banker nor your relatives will know you are using our online counselling services based on your bank statement! If you don't have a credit card, you can also book sessions using bank wire transfer or cheque facilities by contacting our helpdesk.
Are Family Counselling's services secure?
Books & Researches on Online Counselling
• Recommended Book: The Attractiveness of Telephone Counseling: An Empirical Investigation of Client Perceptions, Journal of Counseling & Development. 84:1, 54-60, Reese, R., Conoley, C., Brossart, D. (2006). Extract: "more than half of clients (58%) who had experienced both in-person and phone counselling preferred phone counselling".
• Recommended study: Effectiveness of Telephone Counselling: A Field-Based Investigation, Journal of Counseling Psychology, 49:2, 233-242,
Reese, R; Conoley, C.; Brossart, D.(2002). The study shows that phone counselling clients rate their counselling relationship similarly to in-person clients..
Useful External Links
• Emergency Helplines in India (find useful helplines numbers in case of emergency)
• National Commission for women (learn more on the constitutional and legal measures for Indian Women)